We at Untung work hard to provide our customers with the trendiest products of impeccable quality at amazing prices. To return/exchange a product, you can use Returns/Exchange Center on the website.

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions:

  • The return and exchange window is 7 days from the date of delivery.
  • Items on sale with a discount of 50% or more will not be eligible for returns or exchanges.
  • Products purchased using coupon codes or gift cards will not be eligible for returns.
  • For prepaid orders, we offer a refund to the original mode of payment or store credit.
  • For COD orders, refunds will only be processed only through store credit.
  • A convenience fee of INR 150 will be charged for refunds made to source accounts.
  • No convenience fee will be charged if user opts for store credit.
  • The onus is on the consumer ensure that the product is unused, unworn, and the original tags are intact.
  • Refunds against returns are processed after the product is received and approved by our warehouse team. It normally takes 5 - 10 days for us to process to process the refund.
  • Exchanges order may take anywhere between 7 - 12 days depending on the destination pincode.

Reverse shipping process:

  • Reverse pick up: We will schedule a reverse pick-up facility if destination pincode fall under the service network of our courier partners.
  • Self-ship: In case your pin code is not serviced by our courier partner, you will be required to self-ship the product(s) back to us, to reach our warehouse. The courier charges for the same will be reimbursed by us (up to 100 INR)
  • Shipping Address for self-ship:

    Studio Grape Private Limited
    #5A & 6, Bhanu Nursing Home Rd,
    NGR Layout, Bommanahalli - 560068
    Bengaluru, Karnataka

    Email: hello@untung.in


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