We at Untung work hard to provide our customers with the trendiest products of impeccable quality at amazing prices. To return/exchange a product, you can use Returns/Exchange Center on the website.
Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions:
- The return and exchange window is 7 days from the date of delivery.
- Items on sale with a discount of 50% or more will not be eligible for returns or exchanges.
- Products purchased using coupon codes or gift cards will not be eligible for returns.
- For prepaid orders, we offer a refund to the original mode of payment or store credit.
- For COD orders, refunds will only be processed only through store credit.
- A convenience fee of INR 150 will be charged for refunds made to source accounts.
- No convenience fee will be charged if user opts for store credit.
- The onus is on the consumer ensure that the product is unused, unworn, and the original tags are intact.
- Refunds against returns are processed after the product is received and approved by our warehouse team. It normally takes 5 - 10 days for us to process to process the refund.
- Exchanges order may take anywhere between 7 - 12 days depending on the destination pincode.
Reverse shipping process:
- Reverse pick up: We will schedule a reverse pick-up facility if destination pincode fall under the service network of our courier partners.
- Self-ship: In case your pin code is not serviced by our courier partner, you will be required to self-ship the product(s) back to us, to reach our warehouse. The courier charges for the same will be reimbursed by us (up to 100 INR)
- Shipping Address for self-ship:
Studio Grape Private Limited
#5A & 6, Bhanu Nursing Home Rd,
NGR Layout, Bommanahalli - 560068